Terms and conditions
The Avvy Health website and the Avvy Health online platform are owned by Avvy Health Software Inc., and are licensed to and operated by Avvy Health Health Inc. (Avvy Health Health Inc. and Avvy Health Software Inc., collectively referred to as “Avvy Health”).
Use of the Site
The contents of the Site or a visit from an Avvy representative are not intended to replace or substitute the advice of your physician, pharmacist, psychologist, or any other qualified healthcare provider. You should speak with your physician or other healthcare providers for information regarding health-related questions. Absolutely no information contained in or accessible through the Site should be construed as taking the place of any advice received from your physician or other healthcare provider.
Avvy Health is not responsible for any reliance or decisions made by you based on the information available on or through the Site. Such content and information is general in nature, is not communicated to you personally, and is not intended to be advice or information to be relied upon by you and nor should it be.
DO NOT USE INFORMATION ON THE SITE TO DIAGNOSE OR TREAT A MEDICAL CONDITION OR HEALTH PROBLEM. YOU SHOULD NEVER DISREGARD OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF SOMETHING THAT YOU HAVE SEEN ON THE SITE.
IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911 FOR AMBULANCE, POLICE, OR FIRE SERVICE IMMEDIATELY.
You may also be required to register in order to use portions of the Site, including to complete, save, and submit an online assessment. Your decision to consent and provide us with your information is voluntary and optional. However, if you choose not to provide us with your information, then you may not be able to access or use all functions on the Site.
You agree that you will not provide any false information about yourself or your family, or create an account for anyone else. If you create an account, you agree to keep the contact information up-to-date and to protect the confidentiality of your password and any other information that is linked to your account, including by restricting access to your password, your computer/phone, and your account. You accept responsibility for all activities from your account, including all purchases made through it.
Becoming a Avvy Health Client
Simple use of the Site does not create any form of ongoing health relationship. The Site is for information purposes only.
You do not have any relationship with Avvy Health or any healthcare professional, including a regulated healthcare professional, until, where you have a treating relationship with a Avvy Health regulated health profession, that professional acknowledges the relationship, and:
- you become an Avvy Health client when you create your profile and select an appointment time and service, make a payment and receive a visit from a healthcare practitioner.
In certain circumstances, for example if you withdraw your consent for certain services or delete your account, you may or may not be eligible to receive any refund for payments already made. Such a refund determination will be made at our sole discretion.
Avvy Health is not an emergency or crisis response service. If you are feeling suicidal or in a crisis, please seek immediate help:
- Call the emergency services at 911 for ambulance, police, or the fire service; or
- Go to the nearest hospital emergency department.
Messages sent through the Avvy Health platform are not constantly monitored.
If your healthcare practitioner has reason to believe that you are in danger of physically harming yourself or others in ways that may be life-threatening, s/he will have to make a referral to a hospital and/or contact a family member, close other, or another person (such as a police officer) who may be able to help protect you.
Avvy Health practitioners are registered in the province in which they work. Upon commencement of a visit from your Avvy Health practitioner, you will be provided with his/her license or registration number, governmental regulatory body’s name, address, telephone number, email address, and website for reporting alleged violations of law or rules that govern the practitioner’s work in the province in which your Avvy Health therapist is located.
No Medical Advice
The Site contains general information relating to health conditions and diagnostics (e.g., blood tests). The Site must not be construed as clinical advice or medical treatment. The information contained on the Site is provided for informational purposes only and is not meant to be a substitute for advice or medical care provided by a physician or other qualified healthcare provider. Persons requiring diagnosis or treatment beyond the selected service, or who have specific questions related to their condition or care, are urged to contact their healthcare provider.
The Internet is Not a Secure Medium
Links to Third Party Sites and Referrals to Third Parties
The Site may provide links to third-party websites or refer you to external resources for your convenience and information. We do not endorse any third-party websites or third-party services, nor does the inclusion of any link or referral to an external resource imply any such endorsement.
You agree and confirm that you will not use the Site to do anything that causes any harm or that is illegal or otherwise unlawful, including without limitation, communicating or transmitting any hateful, harassing, pornographic, obscene, profane, defamatory, libellous or threatening material, or material which constitutes or may encourage conduct that would be considered a criminal offense, gives rise to civil liability, or otherwise violates any law or regulation. You will not receive a refund if you are found to engage in unlawful behaviour.
WE AND ALL OTHER PARTIES INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE ASSUME NO RESPONSIBILITY OR LIABILITY ARISING FROM CLAIMS RELATED TO ILLEGAL OR UNLAWFUL ACTIVITIES BY USERS OF THE SITE.
Termination or Restriction of Access
You agree that you will not interfere or attempt to interfere with the operation of the Site in any way through any means or device including, but not limited to, spamming, hacking, uploading viruses, etc.
Copyright in the Site and its content (including all text, graphics, layouts and images) is owned by Avvy Health, and all rights are reserved by Avvy Health in that copyright.
Registered and unregistered trademarks owned by Avvy Health are displayed on and are also accessible through the Site.
You must not use any of our copyright material or trademarks (collectively, the “IP”) except in the manner described below. You may:
- use the IP for private, non-commercial purposes; and
- print or otherwise save individual pages for private use.
However, the IP may not be modified or altered in any respect, merged with other data or published in any form, in whole or in part. The prohibited uses include “screen scraping”, “database scraping” and any other activity intended to collect, store, reorganize or manipulate data on the pages produced by, or displayed on, the Site.
You may not publish any hyperlink to the Site or use any materials, names or marks in any way to give the erroneous impression that an individual, entity or website is somehow affiliated with Avvy Health.
Disclaimer of Warranties
The Site, including any content made available on or through the Site, is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we expressly disclaim all warranties and conditions of any kind, express, implied or collateral, including, without limitation, any warranty of merchantability, fitness for a particular purpose or non-infringement.
We do not warrant the accuracy or completeness of any content accessed through the Site. Information that is periodically updated may not be current at the moment you visit the Site and may contain errors.
We make no warranty that the Site will meet your requirements; that these services will be uninterrupted, timely, secure, or error free; that messages or requests will be delivered; that defects will be corrected; or that the Site is free of viruses or other harmful components.
Your use of the Site and its content is at your sole risk. You are responsible for verifying any content before relying on it. For greater certainty, you agree that all risk associated with the use of, or reliance on, any content of the Site rests with you. You further agree that Avvy Health will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, any content of the Site.
In no event will Avvy Health be liable for any damages whatsoever, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages arising out of the use, inability to use, or the results of use of the Site, any websites linked to the Site, any external resources referred to or linked to on the Site, or the content of the Site, whether based on legal warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. To the extent permitted by law, in no event will Avvy Health, or any other party involved in creating, producing, or delivering the Site, be liable to you in any manner whatsoever for any design made or action or non-action taken by you in reliance upon the content provided through the Site.
In no event will Avvy Health be liable for any failure to notify others of any potential of self-harm by you or others.
Revisions and Updates
The Site and its contents are designed to comply with Canadian laws and regulations and those of the province in which you live or in which the service is provided. Although the information on the Site is accessible to users outside of Canada, it and its content are intended for access and use by Canadian residents only.
You hereby irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario as the proper and most convenient forum for any dispute arising from your use of this Site.